Have a few questions? We've got answers!

Transparency from beginning to end

General Questions

Where is Digital Ciphers Media located?

Our main location is in Windsor, Ontario. We also have consultants located in Toronto and Los Angeles.

I am not from Windsor, will you still work with me?

Our agency has worked with individuals and companies from across the globe. We would be happy to hear from you.

How long has Digital Ciphers Media been in operation?

We were founded in 2016, but our development team has ten years of experience in the software industry.

Are you a legally registered company?

Yes. We are registered with the Province of Ontario.

Our company already has a designer, but we need a developer for more complex tasks. Are you able to assist us?

Yes, we can do that. Our agency is fully capable of handling custom development work, including custom coding by using a variety of developing languages.

Will you host my website for us?

We do offer hosting options up to ten years available. Small business hosting starts at $420.00/year and E-commerce starts at $540.00/year. This includes routine maintenance and malware scans.

Does Digital Ciphers Media collaborate with fellow design agencies?

In some instances, we are willing to offer our assistance to agencies who need additional development help. Feel free to contact us and we can see what we can do!

What payment methods do you accept?

We accept a variety of convenient payment methods. Please visit our pricing page for more information.

Do you offer any deals or promotions?

Yes! We price match accredited competitors by 10%. Pay attention to our homepage also, as we regularly have sign-up promotions available.

 

Working With Our Team

Who is the owner of Digital Ciphers Media?

University of Windsor graduate, Kyle Eve, is the founder and owner. You can learn more at our About Us page.

Who will our company be working with directly?

Along with Kyle, you will have a dedicated project manager to guide you through the process. Our project manager has been in the software development and web design sphere for over ten years and is willing to answer any question you may have. We also have a knowledgeable sales team who may work in-conjunction with you on your project.

Is there anyone else who will be working on my project?

Digital Ciphers Media has a dedicated engineering and design team.

How long after I send an email will I get a response?

We respond to all inquires within 12 hours during business hours.